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Come on… why do you have to make such a big deal out of racist, sexist behavior?

This is what happened when Tamara Nopper got on a plane recently:

Shortly after sitting down, an older white man sat in the seat next to mine. He then proceeded to spread his legs wide open as if, to quote a wise person I know, “he thought he had balls the size of pumpkins.” In response to the uninvited pressing, I requested room for my legs. The man then proceeded to imperiously point his finger to the floor to emphasize that his feet were within the boundary of his seats. He never addressed the fact that his legs were spread beyond them so as to invade my space and press up against my body. Instead, he said to me, “You’re a big girl.” Talking on my cell phone, I interrupted my conversation to calmly tell the man “Don’t fucking talk to me that way.”

With his right hand, the man reached across himself to grab my left arm. With my arm in his grip, he looked me in the eyes through his glasses and replied, “I’m going to slap you in your mouth.” I freed myself from him and then stood up.

And that’s just the tip of the iceberg.

I had a hard thinking of what I could possibly title this post. Headlines like

Southwest Airlines to passengers: “Help us sweep racist, sexist harassment back under the carpet!” (or else we’ll throw you off the plane)

occurred to me, or maybe

“How dare you cuss at that nice white man?!” Three easy steps for turning a victim into the accused, especially if she says “fucking”

or how about

“What’s this world coming to when even the little china-dolls starting acting like loud, ‘violent’ Black women?!” A racist’s guide to pissed-off people of color who refuse to just shut up and take it

Honestly, I can’t add that much to Nopper’s impassioned and detailed excoriation of the situation and its cast of helpful “settle down now” white folks. A lot of people would be shocked and upset by the events that I quoted at the top of this post. But most of Nopper’s story focuses on the assholes that came along afterwards: the Southwest Airlines employees and the helpful “civil rights attorney” who was eager to explain that everything was really all right. I can understand why.

The knee-jerk reaction of far too many people in these situations is to blame the victim of harassment for “making such a big deal out of it.” Heck, I’m sure if we wait around someone will show up in the comments on this post, claiming that the whole thing was no big deal. Unfortunately, that’s exactly why it is a big deal. It wouldn’t have been as big of a deal if the creepy, racist asshole was rebuked, led off the plane, or had charges pressed against him at the end of the flight. That’s what should have happened. It wouldn’t have been as big of a deal if any of these people had actually listened to and sympathized with Nopper against a racist, sexist violation of her person, instead of feeling threatened by her. And certainly, the outcome would have been very different if a white woman had been grabbed threateningly by a black man — or God forbid, an Arab man.

In fact, I have a feeling the scene would have gone differently if a man were complaining about a woman invading his space and threatening him — such a woman would probably be treated like a lunatic, instead of the usual expectation of Yet Another Privileged Old Boy. And in fact, when confronted with two women acting obnoxious, allegedly yelling and acting threatening, a Southwest Airlines crew had them arrested upon landing. Maybe that was just because the disruption was too big to cover up? Oh wait, and Southwest Airlines also kicked a woman off a flight because they thought her miniskirt was too short, then tried to clean up the PR debacle with a joke about offering “mini” fares. But I guess telling the woman next to you that she’s a “big girl” and then grabbing her and threatening her with a slap is just fine, huh?

Good job defending and covering up the entitlement of old white guys, Southwest Airlines.


45 thoughts on Come on… why do you have to make such a big deal out of racist, sexist behavior?

  1. Jesus jumping Christ, that’s… wow. The snowball effect of the situation is making me squirm. And then, to “console” this woman, and to ask her if she’s “okay” after you’ve just finished threatening to remove her from the plane and have let her attacker go with a quiet conversation about whether he apologized? wtf?

  2. What a horrifying experience, especially when the post-9/11 environment is such that airline personnel effectively wield tremendous power to suppress and silence complaints with the threat of being considered disruptive, arrested, and placed on a do-not-fly list.

    In effect, she was not only having her concerns ignored, the airline personnel were fascists* for using the threat of bringing law enforcement down on her and having her placed on a Homeland security list for standing up for her rights.

    * I usually dislike how political terms such as “fascist”, “liberal”, etc are misused merely to denote disdain of one’s political opponents. However, the term is 200% applicable to the Southwest personnel’s handling of this situation.

  3. Just to be clear – I’m white, I’m male, and the guy was a complete ass. I happen to be a bit…overweight, and a couple years back I was on a long flight and happened to be seated next to a young woman carrying a backpack and wearing a college letter jacket. Now, again, I’m rather overweight, and the seats were too damn small. I was very aware that I was edging over into her territory, try as I might to squeeze away towards the aisle, so what did I do?

    I apologized for taking up so much room. There was an agreement that the seats were small, a quick, polite conversation between two fellow sufferers of airline discomfort, and we turned to our individual novels to survive the next four hours in companionable silence.

    What that guy did…well, it was aggressive, dominating body language inflicted on a perceived victim. And, of course, the authority figures within the context did nothing but exacerbate the problem. Amazing.

  4. Ugh, that story turned my stomach. How awful to be stuck on that plane with such assholes. I don’t even know what could be said to comfort Ms. Knopper and I am sure that there is no way for the airline to makeup for the that kind of treatment. What would they do- “We’re sorry for the racist, sexist treatment you got from our staff, here’s a free round trip ticket so you can be stuck on another plane with our racist, sexist staff”.

  5. Y’know, for some reason I’m always a little surprised when these Southwest stories hit the news. They’ve been pretty big Women in Aviation International (www.wai.org) supporters in the past, including some large scholarship donations. And their President is a woman.

    How they manage to reconcile that with the reprehensible way their crew behaves is beyond me! I guess I can just chalk it up to aviation still being a boy’s club.

  6. More and more, I’m convinced to never take another flight using Southwest airlines. They’ve demonstrated time and again that the only client that matters to them is the white, male one.

  7. What a horrible happening.

    I hate airplanes, always an uncomfortable situation. Due to my height and my size, 6’6 280, I am often invading someones space and usually end a 3+ hour flight very very tired from trying to keep my legs together and my shoulders hunched inward (otherwise they are usually wider than the seat). Usually I hope for a male on either side of me if I havent been able to secure an exit aisle seat so there are fewer issues as I’ve had women ask me to stop rubbing against toucing them, or using/invading their space, its a tough situation and most times we can just commiserate or laugh it off but not always.

  8. i share everyone else’s disgust here. don’t even get me started about bus politics. you could teach a whole graduate seminar on that one.

    i have a sneaking suspicion that mr. entitled white male was actually mad that he wasn’t sitting in first class with the asian woman obsequiously serving him a cocktail. in fact, i’d bet good money on it.

  9. Does anybody know of another airline with tickets that are as cheap as Southwest’s? I am appalled by their behavior, and this is beyond what would be the last straw for me if I could afford any other airline. I was just able to fly home to visit my mother for $76. I don’t want to support them anymore. They absolutely disgust me, but my only other option might be taking a bus.

  10. pineapple: If you happen to live in the northeast, try the trains. They’re cheaper and, for short distances, not that much slower. (Often faster once one factors in waiting time, homeland security lines, etc). Otherwise, AFAIK, you’re SOL. I don’t think Southwest would behave like this if they had actual competition.

    i have a sneaking suspicion that mr. entitled white male was actually mad that he wasn’t sitting in first class with the asian woman obsequiously serving him a cocktail.

    Which would have been tricky since Southwest is an economy airline that doesn’t have a first class (or didn’t when I last flew them anyway.) He was probably mad because he was ENTITLED to have enough money to fly first class on a “real” airline, etc but didn’t. I also have some suspicion that he was trying, in a racist, sexist, incompetent way to flirt with Nopper. Lust and hate is a nasty combination and I think both may have been involved here.

  11. I blogged about this as well. I linked to this blog.

    GAH.

    My room mate just told me that she’s flown Southwest before…and I went on a rant.

  12. Well I’ve never flown Southwest and after this I don’t plan on it. I have had good customer service experiences with Jet Blue (plus you can’t beat the Direct TV service included on the flight). Once we were delayed for quite awhile but at least were compensated with vouchers for money off a future flight.

    I”m sorry to hear that this happened to her, but kudos to her for sticking up for herself and calling bullshit on Mr Entitled white male. I’ve called bullshit on street harrassers in the past and they act all surprised and pissy that I have the nerve to not welcome their “compliments”

  13. You’re not alone, Ginger. Old white men who act like this, plus the young men (AND women! Charlotte Allen, much?) who agree and behave the same way. Disgusting.

    That sounds like an absolutely horrifying experience, and I feel such empathy for Ms. Nopper. Ugh, that’s disgusting [shudder].

  14. my *favorite* part is where the whole incident seems to be erased due to the fact that a woman has the audacity to swear at someone. i have never understood why it is such a big fucking deal when someone drops an f-bomb. it doesn’t make you uneducated. it doesn’t negate your personhood, and it sure as fuck doesn’t make it OK for a privileged white ass hat to threaten and assault you…

  15. That… was just frigging horrible. The staff and those two jerkwads, the civil rights lawyer AND the first dude, need a good dressing down.

  16. I don’t know about the old ones. At least they are physically weaker. The young porn-addled white boys (yes, I work at a university) scare me more. They have much the same attitudes as the 60 and over white boy crowd, but more strength and savvy.

  17. She was assaulted. She was threatened with violence. Period. In most states this is a misdemeanor and felony, respectively.

    Anyone have the e-mail Customer Service contact information for Southwest Airlines? Since we have specific names of those involved, it’s always heaps of fun to bombard them with e-mail, complaining about the their horrific handling of these types of issues.

    Personally, I hate it when some CS twit tries to diffuse situations by downplaying my concerns and making it seem like I’m going overboard, like I’M the one causing the problem. My response? “No, actually this is behavior tamed. But if you want me to flip out, I can go that, too. WANNA SEE?”

    They always start shrinking after that. I don’t know why…

  18. As far as other airlines go, I’ve found that on the West coast (specifically LA to and from Portland and Seattle), Alaska is usually on par with Southwest, within a few dollars above or below. If you have to make reservations without a few weeks’ lead time, Alaska’s fares can be significantly cheaper. It’s not exactly all first class either, but at least you have assigned seats instead of cattle calls.

  19. For cheap airlines, there’s always Skybus.

    They only have a few planes and they’re based out of Columbus, OH, so you always have to connect there to get anywhere, but since my family actually lives there, it works out for me. Their tickets start off $10-30 each way, and then you pay extra for add-ons (checking luggage, in-flight food, etc). It’s great for a quick trip, especially if you plan in advance–the fares go up on holidays, etc.

  20. DAMN. As I posted on that blog, these situations ALWAYS seem to get ugly when a non-white woman is harassed/threatened by a white guy. I mean, it could have happened to a white woman too, but, 9 times out of 10, the flight attendants would have dealt with it…

    … Unless she was wearing a mini-skirt, as we all know by now, of course.

  21. Crikey. I fly for business a lot, and have about a zillion trips to Florida this year. Southwest is the very best deal for me. Drat, drat, drat, drat.

  22. The young porn-addled white boys (yes, I work at a university) scare me more.

    Right there with you, though I don’t work at a uni. I was a cop, though, and our biggest problem was not the over-60 set.

  23. I’m so sorry that happened to her.

    I, like pretty much all women have sat next to idiots, young and old, who need an extra seat for their ego. It’s this complete disregard for other people I think clearly stems from the privilege men grow up with. Girls, they grow up being told to avoid arguments and confrontation, to be neat and considerate. Boys? Not so much. Many times I’ve asked myself, after some man does something so wilfully inconsiderate and rude, how the hell can they do that? I know they can, but how do they get not an iota of basic decency instilled in them? Maybe they do, and choose to ignore it, because they can. That’s their privilege. We don’t have that privilege.

    I’m still annoyed by those who don’t think this is a sexism/racism issue. She would not have been treated that way by that pasenger, if she was a man. and she would not have had her complaint dealt with in that way if she was white.

    I thought his behaviour, though sadly not rare, was diespicable. But when I got to SouthWest’s response…Wow, just WTF? I mean, is it now OK to assault someone if they swear at you, because I though the law was pretty clear that violence is always wrong. A small part of me is cynical enough to think the resonse would not have been amazingly great if she was white, because SW have not been great to white women recently. But it’s clear that it would still have been nowhere near what she faced as an Asian American. It’s just disgusting that a company can criminalise, humiliate and browbeat its customers, especialy those who have just been assaulted on its airline.

  24. I’ve got to go against the common wisdom here. I’ve flown Southwest many times, and they’ve been the best company I’ve ever flown with, not to mention they have the best business record. If you work for their company, you are treated very, very well (they took profit losses so they wouldn’t have to fire or reduce pay of their workers over the last year). This stuff is upsetting, but I’m willing to bet money on it that if we all wrote them a letter saying that we didn’t like this, they would not only respond but actually DO something about it.

  25. There is a difference between standing up and screaming at your seatmate, and making a formal complaint with the flight attendant. Granted, I don’t know the whole story, but picture this scenario:

    1. Female screams at seatmate, uses curse words, Flt Attd appears first when seeing the female, probably in the aisle, and did not witness the initial assault by the male. Male says, “who me? I didn’t do anything” in a calm voice. FA has only witnessed the screaming of the female. Has to determine what happened.

    2. How about this? When female is assaulted– gets up and goes to report to FA about the touching and the threat. FA moves the female, informs the captain, and the male is escorted off the plane?

    It depends on the point of view, and how the charges are filed. If all you witness is a screaming woman in the aisle who can’t calm down to discuss— the female is causing the disturbance, even though the male initiated the problem. It’s tough to decide who’s at fault if only one party SEEMS irrational.

    Again, I don’t know all the facts, but in most cases the FA is concerned about a disturbance that can create a bigger issue for the operation of the flight. Their job is to ease the situation and lower the agitation until the Captain can decide the best course of action. It’s not about violating anyone’s civil rights, but the immediate concern is safety of flight and the PAX. That’s why the planes land and pax are removed– if they can’t settle down until the flight is over. Please consider the environment, the agitation, and the most immediate course of action. If an incident incites other people around the “injured” parties, you could have a big brawl on your hands.

    Something to think about. Since Southwest enplanes more domestic pax per day than any other US airline, it is bound to have more statistical examples of “ill-mannered” flight situations. Others have also exploited a CS incident seeking publicity and fame. (Recent Example: two girls in Tampa who stated that they were “too pretty” to fly.)

  26. Did you actually read the story? I’m not sure where your mention of screaming is coming from — Nopper is very clear throughout that she was speaking calmly to people, some of whom reacted like she was assaulting them. Sadly, this is not an entirely unfamiliar experience for many people of color who are routinely accused of “violent” or “aggressive” behavior that gets interpreted in a completely different way if white folks (or anyone who’s grievances are perceived as being more legitimate and sane).

    When she said the horrific word “fucking,” she was speaking calmly. THEN the man assaulted her. She got up and called out to a steward in the front of plane, and reported what had happened. Is that what you’re referring to as screaming? Come on — can you see how your interpretation of the situation plays into exactly what makes the whole thing far more terrible than even the initial incident had to be?

  27. I think it’s awful how the staff bullied and threatened her, and even worse she was assaulted by that arrogant dick, but the way she lumped all white people together upset me. I mean if I saw anyone treat another person like that, then get harassed by staff, I’d speak up, no matter what race any of them were. The only thing I’ve got in common with the people she described is that I’m white, not their shit attitudes, and it sucks to have people assume i think less of them because their skin is a differnt color than mine.

  28. The vast majority of her comments about whiteness in that article are not about any individual white people save for the four other people in the story. They’re about the racist, “white people on top” structure and inherent biases of the society we live in — which, like it or not, no matter what you personally believe or how color-blind you’d like to be, is as inescapable as the air we breathe. Critiquing the racist power structure, and pointing out that it exists for the benefit of all white people, rather than playing some sort of more feel-good “racism affects everyone equally” kind of tune, is not an indictment of any individual. Individual white people can be quite sincerely anti-racist in their views, never think less of a person of color or utter a prejudiced word, and they, like all of us, will still be part of a system that benefits some people and punishes others on the basis of our skin color. And though she does call out “white people” in a generalized way two or three times in that essay, most of what she’s talking about is the system.

  29. but either way, she should be more spicific, because when she does use general terms, it detracts from her main statement about the system (which i agree is often biased in favor of whites)

  30. I don’t know what was more sickening: her story or the ignorant comments/responses to it on the other website.

    I felt so horrified and powerless just READING it; I can’t imagine what she must have felt like.

  31. I had to fly to LA from Florida for work once. I’m an admin assist. and was required to attend a deposition. I don’t fly alot. Have no real experience with “seat courtesy”. The few flights I had been on previously were with my husband and we kind of huddled together to eash each other’s discomfort. Flying alone- I just assumed most people keep to themselves and try to impede as little as possible on those around them. Silly little secretary.

    When I got on the plane in Florida, I had the middle seat. Window guy was already there- magazime out and reading. I don’t pay him much attention- although he’s kind of a big guy. I sit down quickly- buckle in, get out my book and read- trying very hard to be as small as possible. Aisle guy gets there- also a big dude- sits down and pulls out his lap top- gets to work (or so I think.) When I look up a few minutes later, the magazine window guy is reading isn’t the skymall- but something with naked women posing in an explicit manner. I avert my eyes- I’m pretty shocked at this point. Look over at aisle guy- and he’s watching a sex video on his laptop. I was completely weirded out and had no idea what to do.

    After takeoff- I got up and stayed near the bathroom the entire flight. I just couldn’t sit down in my seat even after window guy and aisle guy had put their “stuff” away. Frankly- I was embarrassed and really couldn’t even bring myself to say something to the flight personel. When I got to Dallas, I was so happy to find that my connecting flight to LA had me seated with a little old lady- who’s only problem seemed to be her inability to keep her finger out of her nose. All I remember thinking is “good god- is this how people really act on planes? No wonder everyone hates to fly.”

  32. Nobody ever accuses men of being too sensitive and emotional. Imagine if people could describe the situation this way:

    “Even though he’s a “big boy” who should’ve been able to handle hearing the f-word, he let his emotions take over and got all bent out of shape and hysterical over it, grabbing her like that and threatening to hit her. Men are just not rational beings. They’re too emotional and always perceive that they’re being victimized so they’re easily prone to anger and violence. And they can be really petty and childish too. If he were a rational female, he would’ve been mature and considerate about sharing a small space with other people.”

    But no, the consensus, as usual, will remain that he was totally justified.

  33. Yes this guy acted like a complete ass probably and the women was justified. Should there be a huge inquiry and lawsuits, and a media circus? Assholes make us stronger and will always be there. Not everything is some conspiracy and the lady talking about the men looking at pictures of naked women has to realize that it is natural. Although not on the topic is the fact that people ignore that we are animals and the biology of men is different than women. Just like in the wild men naturally only care about food and sex and not all the things us woman cherish.

  34. I think the staff acted realllly innapropriatley and the actions of the man were clearly sexist but I guess I didnt see any blatant racism from the man who assaulted and threatened her. ???Did i miss something?

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