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A Day In The Life

So what exactly does a hospice medical director do? I know you’ve been wondering since you read my intro post. Or perhaps you’ve been wondering what I mean by “hospice”. If you read Atul Gawande’s piece in the current issue of The New Yorker, you read about the way hospice works for some individuals and in some systems.

“Hospice” is a philosophy of care based on the work of Dame Cecily Saunders who believed that care at the end of life should help reduce what she called “total pain”, by which she meant physical, spiritual and emotional suffering. She also did pioneering research in pain management and developed the approach that is now the standard for treating chronic pain at any point in illness. Dame Cecily founded St Christopher’s Hospice in London, which is a residential hospice facility. In the US, where hospice became a Medicare benefit in 1982, most hospice patients are cared for at home.

I work for a hospice agency that is part of a home care agency. We also have a small inpatient hospice facility, but over 90% of our patients are cared for at home (or in the nursing home or assisted living facility where they reside). Those at home are cared for by their families, in most cases, sometimes helped by hired caregivers. There is very little insurance coverage for that kind of care – we provide nurse’s visits and medication and equipment and assistance from home health aides, but everything else is up to the family. It’s a huge, gaping hole in the center of the American health care system.

So what do I do? Well, today was fairly typical. I dealt with scheduling issues for our fellowship program, prepared to teach tomorrow morning, met with the nurses and social worker for our daily status report, filled out and signed a pile of paperwork, and arranged coverage for my time off in September. And in between all that, I visited with the patients in our inpatient unit, and their families when they were present. I performed an examination and, more importantly, talked to the patients or their families about how things were going, and answered their questions. Why aren’t we giving IV fluids? Isn’t it cruel to let him lie there without eating anything? Is the morphine going to kill her? How much longer will it be? Should I call my sister, who lives out of state, and tell her it’s time?

We aren’t giving IV fluids because at this point the body can’t incorporate the fluid and giving it will cause more swelling and congestion, and he’ll have a harder time breathing.

No, I don’t think we’re being cruel. Your father isn’t awake enough to swallow safely, and we know from patients who have been awake at this stage that they aren’t hungry, and trying to eat makes them feel worse. As difficult as it is, the most loving thing we can do right now is not feed him.

She’s much more comfortable with the morphine, don’t you think? We know from our experience and what it says in the literature that patients treated with morphine don’t die sooner; in fact, they may live slightly longer. In any case, we want what time she has to be as comfortable as possible.

I never can tell exactly how long it will be. I think it will be a day or two, but I’ve been wrong in both directions. If it’s important to your sister to get her before she dies, she should come now. That would be a hard phone call to make. Can we help you with that?

One of the blessings of my job is that I don’t have to do this alone. Our social worker and chaplain and our infinitely skilled and compassionate nurses have those conversations, too. This is the core of what we do, these conversations, and I am grateful to have the time to spend my days in communion with my patients and their families.


21 thoughts on A Day In The Life

  1. Jay, what determines who gets hospice care, as opposed to who just…dies in the hospital or nursing home without that type of care?

  2. Thanks for sharing your experiences with this. I have a personal interest in LGBTQ issues around hospice, palliative, and end of live care and I’m curious about what you’ve seen where you work.

  3. La Lubu, I’d like to say it’s entirely patient preference. That’s how it should be. Hospice care isn’t for everyone; some people need to push against death until the end, and that preference should be honored, too.

    Unfortunately, not everyone who wants hospice (or who would want hospice if they knew about it) has the opportunity. Some people know about hospice from previous experience (or from reading blogs!) and ask their docs, but most are dependent on the recommendations of their doctors and we, as a profession, do a lousy job of providing honest info about prognosis and options.

    In addition, there are entire cultural communities who are not well-served by the current hospice model. Our model is based on US (white, middle-class) assumptions about family structure, ethics and autonomy. In cultures that don’t privilege individual autonomy in the same way, the decision-making is more complex and we’re really not well-equipped to deal with it. And, of course, there are serious trust issues – we still have a deeply entrenched medical culture that institutionalizes racism, sexism, classism and ageism.

    We do know that community-based interventions can markedly increase the number of people who access hospice, and can increase the length of stay (implying that referrals are made earlier in the course of disease). We also know that “open hospice”, allowing patients to access hospice care without forgoing active treatment, increases satisfaction and saves money. We haven’t acted on any of that knowledge, at least not yet.

  4. Jigae, we’re working to improve our ability to work effectively with the LBTQ community, and the feedback I’ve received is that we do well once people are admitted into our care – but we don’t do as much as we should or could to reach out. In addition, we don’t provide domestic partner benefits, so we’re not adequately supporting our own LBTQ staff. Are there specific issues you’re curious about?

  5. Interesting to see hospice from the other side. I was wondering how the treatment decisions are made. When my grandmother died in her late 80’s of what was likely the return of her colon cancer (she had a colostomy several years before and declined further workup this time) she was given morphine as I imagine is fairly standard in appropriate situations. However, she had previously expressed an immense dislike of the drug and that it made her feel poorly. Morphine is the same for me- works as a wonderful emetic without any analgesic qualities. As a veterinarian I am often faced with “do I do what’s right for the patient or keep pushing through with what the client/family want at the end of life?” How do you handle this when it comes up if you’re made aware of such preferences and the patient is unable to communicate?

  6. Meghan, those issues come up all the time. The first answer is simple: if morphine makes you throw up, I don’t use it. There are a number of other medications that are just as effective (or more effective, if morphine doesn’t work for you).

    The broader question is much more complex. I understand you to be asking “what do you do when the patient can’t speak for herself and the family is asking for something you don’t think is in her best interests?”. If that conversation occurs before the patient is enrolled in hospice care, I try to talk about values and quality of life, and to be as clear as I can about which interventions will provide the best chance of returning the patient to that quality of life. I don’t ask families to choose specific interventions – I ask them to tell me what an acceptable quality of life would look like, and what chance of that result is necessary to justify an intervention. Then I recommend the interventions that meet their criteria, or try to explain that we don’t have anything available that fits.

    Once we are working with someone on hospice, I tend to focus on the goals of care, which are usually comfort, and the ways in which specific interventions do or don’t increase comfort. In both situations, I try to speak as well to the underlying emotion, which is usually palpable, and to support the family as they make these incredibly difficult decisions.

    It doesn’t always work – sometimes we have patients who have pain and suffering that I think we could alleviate, but the family (or the patient) adamantly refuse to take medication (or use oxygen, or get a hospital bed). In those cases, I take slow, deep breaths, and remind myself that it’s not my life and it’s not my choice. When the patient can’t speak for herself, I try to remember that she chose the person who is speaking for her, and I honor their wishes as best I can.

  7. Jay,

    I had the opportunity to be a caregiver to my father during his last few months. Thankfully, we had access to a palliative care facility, which I feel not only improved the quality of his life, but also mine. Unfortunately, I have found it difficult to articulate this experience within many feminist environments.
    Needless to say, I am very excited to read your posts.

  8. my grandmother is in hospice right now (in another state, and I lack funds/time to go see her) but from all accounts, it is a wonderful place, and the literature that my mother has gotten is fantastic.

    And the “never know” thing rings really true. My grandmother has been in hospice for 9 months. We’ve been told that it’s only a matter of days for 9 months now. I’m personally of the opinion that my grandmother is immortal.

  9. Jay, thanks for the work you do and for posting this. On my first day of grad school in public health, one of my professors asked us what we thought the most pressing problem in our health care system was and I said, “End of life care.” Definitely got me some funny looks, but I still believe that we do ourselves an individual and collective disservice by not considering how death and dying could be different.

  10. This was really great to read. My grandpa just got diagnosed with mesothelioma and the doctor recommended hospice to help my mom and aunt take care of him and I’d no idea what it really entailed r the philosophy behind it.

  11. Jay: Are there specific issues you’re curious about?  

    I reread your piece and saw that there are few inpatient clients. I was specifically curious about patient interactions and how you seem racism, sexism, homophobia work within the inpatient community. Also, have you seen client against caregiver discrimination in any of those situations?

    Thanks!

  12. My fiance’s father died seven years ago. The last week of his life he was in hospice. My fiance remembers that time with love and gratitude. As a young man (my fiance was only twenty-four) a situation like the death of his father could turn his opinion either way. If the situation had been mismanaged, my fiance could have been very angry about the last moments of his father’s life.

    Instead he just remembers how wonderful the hospice workers were, and how well they took care of his father. From the bottom of my heart, I thank you.

    While we’re young and have little health problems, I want us to be informed of the each other’s wishes if we had to choose an end-of-life plan. I think his experience with hospice has enabled him (and by default, us) to discuss rationally quality vs quantity of life without the fear of how those last moments will be handled.

  13. Jigae, I have not seen client against caregiver discrimination around sexual or gender identity; I have seen racism play out in that way, repeatedly.

    Do you mean patients interacting with each other? That rarely happens. I’m talking about patients and families interacting with staff – is that what you’re thinking of?

    In the inpatient setting, I can’t say I’ve seen homophobia from my staff. I know we’ve worked respectfully and effectively with gay and lesbian patients and family members. We certainly are heteronormative, and still expect people to be het unless we’re told otherwise, and we’re working on that.

    I see sexism every day, especially in the assumptions made about who the primary caregivers are and what roles each family member plays (as well as the daily assumption that I am not the doctor). We also struggle with racism and classism when families don’t behave in the quiet, decorous way we assume is the “right” way to grieve. Some of that racism and classism may be expressed by one family about another, but mostly I hear it from my staff, unfortunately.

  14. Thanks. I was curious about how the patients and their families treated other non-white/heterosexual/”normative” patients and families. I also have friends who have worked in hospice and have heard of a lot of racism from patients against their non-white/non-straight caregivers. I’ve also heard stories of caregivers working through this to build mutually fulfilling relationships. I didn’t have a specific question just wondered how this played out with your organization.

  15. As a Divinity student ( chaplain in training) I really appreciate your post. At my school hospice has yet to be explained very well. I thinking about your comments about racism. As one of the reasons I am worried about being a chaplain working in hospice is the racism I may face and but that I will not be serving many POC.

  16. Thanks for your work Jay. I wish caregivers were treated as the critically important professionals they are.

  17. great post. I really admire the work that hospice workers do. I think that end of life care is a huge issue in the US – I think most of us have seen the “death panels” controversy, which is just ludicrous. I can only imagine that it is worse in non-western countries. I would love to see more education on the matter, for everyone. I think that we need a lot more end of life counseling for everyone, and sooner rather than later. it’s not like we’re all going to live forever here.

    I was 18 when my grandfather (who lived with me and my mother) died with hospice at home. I thought that most of the staff were only okay with understanding that yes, I was actually a caregiver as much as my mom was, despite my age (even though several of the home health folks couldn’t have been much older than me). it was belittling, because I had gone through so much taking care of him and not having an awesome social life in high school. eventually they got that I was actually a caregiver (after my mom spelled it out, I’m sure). I can imagine there are lots of issues with preconceived notions and various -isms that can interfere with the quality of hospice to family members that are much worse than the mild ageism I experienced.

  18. Someone very close to me is in hospice care now. It is all so painful and confusing. I want answers and they’re in short supply. He’s disoriented and angry. Every day, it seems, I hear an ad on the radio about the miracle cures available for cancer and I want to throw the radio.

    So, thank you for what you do. Thank you for educating people about this. Thank you.

  19. Jay, as someone who has very recently been through the hospice process with my grandmother, I’d just like to say thank you for all that you and others in your line of work do. She was being cared for in a nursing home but the individual attention, information and support of the hospice workers were so valuable to our family and allowed my grandmother to pass peacefully with dignity and everyone around her. It has got to be a very difficult job, but it certainly made a huge difference in the quality of her care and I don’t think “thank you” can ever be said too often for caregivers of all sorts.

  20. My mother spent her last weeks in a hospice last September. The people who worked there were some of the kindest people I’ve ever met, and I couldn’t have asked for a better situation given the circumstances. Thank you for all the work that you do.

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